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LOTTE Infracell is advancing as a global eco-friendly company through sustainable management.

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Ethics & Compliance
Code of Ethics
Ethical Action Guidelines
Whistleblowing

All employees, regardless of position, must strictly comply with this code of conduct, and all stakeholders, including partner companies, are subject to this code of conduct. The Ethical Code of Conduct provides all employees with criteria to judge right from wrong regarding ethical issues they may face in daily life, and stipulates its role as concrete standards to distinguish what should be done and what should not be done.

Chapter 1 Customers
Chapter 2 Shareholders
Chapter 3 Employees
Chapter 4 Partner Companies
Chapter 5 Competitors
Chapter 6 Nation and Society
Chapter 7 Operation of the Ethics Committee
Chapter 8 Whistleblowing and Whistleblower Protection

1-1 Practicing Customer Satisfaction Management

1) Always remember that customers are the source of our company's growth, and provide product development that meets customer needs and the best possible service.

Always maintain polite speech and behavior, and respond to customers with a smiling face, neat appearance and attire, and a courteous and refined attitude.
Answer the phone promptly within three rings and clearly state your department, title, and name.

2) Do not make unreasonable promises to customers that cannot be kept, and always keep any promise once made. If it is deemed unavoidable that a promise cannot be fulfilled, immediately contact the customer, explain the reason, and offer a sincere apology.

3) Secure and keep open various communication channels—such as documents, phone, mail, and the internet—so that customers can easily submit complaints or suggestions at any time.

When a complaint or suggestion is received from a customer, immediately forward it to the person in charge, and the person in charge shall notify the customer of the processing result.
If the person in charge is absent, leave a memo to reduce the inconvenience of the customer having to call again.

1-2 Managing Customer Information

1) Do not use customer information related to the company for purposes other than the intended purpose without the customer's prior consent.